Future Made Different with Netaxis !
Senior Content Writer
Dear Aspirant,
Netaxis is currently seeking a detail-oriented and strategic individual to join our team as a Content Writer. We are in search of an enthusiastic individual with a passion for learning to enhance client operations information through clear and informative articles and decision trees. Our team consists of forward-thinking and highly motivated professionals. If you are eager to develop a rewarding career and believe you possess the necessary skills and experience to contribute to our success, we are excited to collaborate with you!
Responsibilities:
Content Creation
- Develop troubleshooting articles for the operations team by revising content for products
- Collaborate with the team to utilize various resources and systems to create product-related documents
- Review extensive research materials to simplify information and create user-friendly articles
- Write self-service articles while adapting to the client's tone of voice
- Optimize processes and create flowcharts as needed
- Publish content to the Knowledge Management system
Quality Assurance:
- Establish a style guide for consistent article writing
- Create templates for different article types as necessary
- Develop a content taxonomy with SEO keywords for easy searchability
- Prepare well-structured articles using authoring tools for the client's Knowledge Management System
- Deliver high-quality articles to effectively address user queries
- Implement a quality assurance process to ensure content consistency and governance
Relationship Building:
- Collaborate with the client team to address queries effectively
Requirements
Qualifications:
- Previous experience as a content writer, technical writer, or similar role
- Portfolio of published articles
- Ability to conduct research using various sources
- Strong written and verbal communication skills in English
- Proficient in meeting deadlines
- Graduate in any field related to English literature or journalism preferred
- Experience with DITA XML or similar tools is a plus
- Familiarity with Content Management Systems (e.g. WordPress, Oxygen) is an advantage
Benefits
Competitive salary and benefits package
Eligibility Criteria:
Candidates with B. A / M.A in English literature with well-written skills & ability to write unique and high quality, error-free, content/business letters and should have copy-editing skills.